What’s your e-strategy?

At CPM, we have been searching for a way to help you tap into powerful, scalable e-strategies to help you build your physician practices, fill your facilities with patients and provide a measureable ROI in the process.  E-strategies go beyond e-blasts and portals and are really about building something of value that consumers trust.  For example, smart retailers know to turn to Amazon.com to sell their products.  Why?  Amazon has built a destination people know they can easily get to, find a product, compare features and prices, buy and get it delivered.  They have an audience.  As hospital marketers, we are constantly trying to reach our consumer audience that is seeking care and treatment.  Wouldn’t it be nice to tap into a destination that experts like Amazon have built? 

Well now you can with the merger of CPM and HealthGrades.  HealthGrades provides our customers with a single online company with more than 200 million annual visitors, providing consumers the ability to find, select and connect with physicians and hospitals by accessing its comprehensive information about clinical outcomes, patient satisfaction and patient safety.  Together we look forward to providing you with an end-to-end solution that will help solve the issues that healthcare marketers face from growing profitable admissions to patient retention and physician alignment initiatives to improving the health of your populations. 

To learn more about our merger and how our combined solutions can help solve your immediate business problems, join us for our webinar:

November 29, 2011
CPM HealthGrades Solution – For Prospective Clients
(10 a.m. PT / 11 a.m. MT / 12 p.m. CT / 1 p.m. ET)

Join senior executives from CPM & HealthGrades as we share information about our unique digital media platform with the only measureable end-to-end solution for new patient acquisition and population health management.  Learn more about our vision and highly integrated product suite and what it can mean to your organization.

Register for the webinar today and we will send a reminder right to your inbox!

Three ways to grow your business

We’ve got a great line-up of webinars in October. Hope you can make it. Just click register.

October 18, 2011
ICRM Case Study: CRM as part of the patient experience
(11 a.m. PT / 12 p.m. MT / 1 p.m. CT / 2 p.m. ET)
Register

Learn how one of our hospital partners is taking CRM to the next level by incorporating it into the patient experience. By connecting their custom system into the operations of their hospitals and physician offices (from reception to kiosks), see first-hand how to provide the ultimate personalized patient experience.

Continue reading »

Spotlight on SHSMD ’11: Five things that got the crowd buzzing

At SHSMD ‘11, it was clear that a few key issues were top of mind for attendees. Here’s our take on some of those hot-button topics. Share your thoughts by leaving a comment below.

Value over volume
“The paradigm of delivering value over volume is here to stay,” said Michael Sachs, Friday’s keynote speaker. His presentation summed up what many conference attendees were discussing: That idea that future growth in healthcare will come from value improvement. The challenge is, how can marketers straddle the divide between today, where volume-building is a must, and tomorrow, where quality and value are mandated through reform?

Continue reading »

Live from SHSMD ’11: Patients first at Johns Hopkins

“If we are to grow a Patient Centered Medical Home, new skills are required. We can’t just be expert clinicians and diagnosticians. We need to be patient advocates. We need to be better communicators. We need to be effective users of technology and change agents.”

Steven J. Kravet, MD, MBA, President of Johns Hopkins Community Physicians, in his SHSMD session on preparing an academic medical center for healthcare reform. Hopkins is making some very cutting-edge changes to prepare for healthcare reform,  including clinical integration, increased focus on their delivery system and adoption of the patient centered medical home model.

Live from SHSMD ’11: Motivation in Pink

When SHSMD keynote Daniel Pink opened his presentation with “I’m going to talk about motivation from a nerdy perspective ­– science,” I was fairly sure I was going to enjoy his session. And, it delivered.

Pink’s talk centered around redefining motivation. What approach really works? He argues against the adage that rewards breed good behavior and punishment breeds bad.

“When the stick and carrot approach fails before your eyes, you don’t need more ‘carrots.’ You need a new approach,” Pink says. So, when it comes to organizations, what does drive employees to achieve more and do better?

Continue reading »

Three things not to miss at SHSMD

From new ideas to great conversations, the ever-popular SHSMD conference always delivers a lot of value. We pulled together three things you won’t want to miss at this year’s conference.

Tech connection. This year, SHSMD is premiering their first-ever conference mobile app. We’re excited to support this app as part of our ongoing efforts to connect you with the resources you need. The app lets you view the conference schedule, connect with other attendees and get real-time conference updates, among other features to make your conference-going life easier.

Continue reading »

Top 3 popular posts in August

We’re always looking at our blog’s analytics to see what types of content people care about. What you read makes a huge difference for what we publish. This month you spoke loud and clear by reading our ACO-focused post in droves!  We also saw high traffic to the first post in our 5-part series on CRM, so we encourage you to watch for the rest of the series in September. As always, thanks for reading.

Our top three popular posts in August
Translation, please: What does ACO mean to healthcare marketers?

HealthLeaders recently broadcast a webinar on how marketers can impact their hospital’s ACO strategies. We posted this recap with some tips from Tadd Pullin, VP of Marketing with the Nebraska Medical Center, on how marketers can approach the challenges of reform.

Continue reading »

Introducing the next generation of CRM for population health

At CPM, we’ve been watching the changes in healthcare closely. We wanted to make sure our system offered you what you need for reform and all the changes coming with it. So, after months of research, conversations and all sorts of high-tech development, we’re excited to introduce the next generation of CRM — optimized for population health management.

Here’s a quick guide to the changes and what they mean for you. Follow up with us to learn more.

Continue reading »

Educating about health risks =
Smart marketing

One size doesn’t fit all. Especially when it comes to healthcare marketing. Based on age, family, health history and lots of other factors, people need communications that speak just to them. It’s the best way to move them to action to better their health. Want to learn more about personalizing your campaigns? Our 5-part series dives into the ways CRM helps you get personalToday’s post covers predictive modeling.

Predict current and future health needs
As part of our CRM system, we created our own predictive models. For non-techies, that means high-tech ways to assess likelihood for health risks among patients and non-patients. By predicting health needs, hospitals can design personalized communications to educate about health risk and develop long-term programs for care management.

Continue reading »

Five ways your CRM database can enhance your media plan

Advertising can be one of the largest line-items in your marketing budget. That’s why it can be particularly painful to feel like your media plans are sort of a mystery. We often hear that media plans are based on too much subjectivity and too little data; focused too much on tactics and too little on strategy. Ask yourself these questions:

  • Are you relying on your media vendors to provide data on who your best prospects should be? Even the most forthright vendor has a vested interest in how they showcase their data. All too often your best prospect exactly correlates with their audience.
  • Are you relying on primary or syndicated research? These can provide valuable insights, but are often based on uncomfortably low sample sizes, household-level data, or opinions about future behavior.
    Continue reading »