Category: Healthcare Marketing

What’s your e-strategy?

At CPM, we have been searching for a way to help you tap into powerful, scalable e-strategies to help you build your physician practices, fill your facilities with patients and provide a measureable ROI in the process.  E-strategies go beyond e-blasts and portals and are really about building something of value that consumers trust.  For example, smart retailers know to turn to Amazon.com to sell their products.  Why?  Amazon has built a destination people know they can easily get to, find a product, compare features and prices, buy and get it delivered.  They have an audience.  As hospital marketers, we are constantly trying to reach our consumer audience that is seeking care and treatment.  Wouldn’t it be nice to tap into a destination that experts like Amazon have built? 

Well now you can with the merger of CPM and HealthGrades.  HealthGrades provides our customers with a single online company with more than 200 million annual visitors, providing consumers the ability to find, select and connect with physicians and hospitals by accessing its comprehensive information about clinical outcomes, patient satisfaction and patient safety.  Together we look forward to providing you with an end-to-end solution that will help solve the issues that healthcare marketers face from growing profitable admissions to patient retention and physician alignment initiatives to improving the health of your populations. 

To learn more about our merger and how our combined solutions can help solve your immediate business problems, join us for our webinar:

November 29, 2011
CPM HealthGrades Solution – For Prospective Clients
(10 a.m. PT / 11 a.m. MT / 12 p.m. CT / 1 p.m. ET)

Join senior executives from CPM & HealthGrades as we share information about our unique digital media platform with the only measureable end-to-end solution for new patient acquisition and population health management.  Learn more about our vision and highly integrated product suite and what it can mean to your organization.

Register for the webinar today and we will send a reminder right to your inbox!

Three ways to grow your business

We’ve got a great line-up of webinars in October. Hope you can make it. Just click register.

October 18, 2011
ICRM Case Study: CRM as part of the patient experience
(11 a.m. PT / 12 p.m. MT / 1 p.m. CT / 2 p.m. ET)
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Learn how one of our hospital partners is taking CRM to the next level by incorporating it into the patient experience. By connecting their custom system into the operations of their hospitals and physician offices (from reception to kiosks), see first-hand how to provide the ultimate personalized patient experience.

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Spotlight on SHSMD ’11: Five things that got the crowd buzzing

At SHSMD ‘11, it was clear that a few key issues were top of mind for attendees. Here’s our take on some of those hot-button topics. Share your thoughts by leaving a comment below.

Value over volume
“The paradigm of delivering value over volume is here to stay,” said Michael Sachs, Friday’s keynote speaker. His presentation summed up what many conference attendees were discussing: That idea that future growth in healthcare will come from value improvement. The challenge is, how can marketers straddle the divide between today, where volume-building is a must, and tomorrow, where quality and value are mandated through reform?

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Live from SHSMD ’11: Motivation in Pink

When SHSMD keynote Daniel Pink opened his presentation with “I’m going to talk about motivation from a nerdy perspective ­– science,” I was fairly sure I was going to enjoy his session. And, it delivered.

Pink’s talk centered around redefining motivation. What approach really works? He argues against the adage that rewards breed good behavior and punishment breeds bad.

“When the stick and carrot approach fails before your eyes, you don’t need more ‘carrots.’ You need a new approach,” Pink says. So, when it comes to organizations, what does drive employees to achieve more and do better?

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Three things not to miss at SHSMD

From new ideas to great conversations, the ever-popular SHSMD conference always delivers a lot of value. We pulled together three things you won’t want to miss at this year’s conference.

Tech connection. This year, SHSMD is premiering their first-ever conference mobile app. We’re excited to support this app as part of our ongoing efforts to connect you with the resources you need. The app lets you view the conference schedule, connect with other attendees and get real-time conference updates, among other features to make your conference-going life easier.

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Top 3 popular posts in August

We’re always looking at our blog’s analytics to see what types of content people care about. What you read makes a huge difference for what we publish. This month you spoke loud and clear by reading our ACO-focused post in droves!  We also saw high traffic to the first post in our 5-part series on CRM, so we encourage you to watch for the rest of the series in September. As always, thanks for reading.

Our top three popular posts in August
Translation, please: What does ACO mean to healthcare marketers?

HealthLeaders recently broadcast a webinar on how marketers can impact their hospital’s ACO strategies. We posted this recap with some tips from Tadd Pullin, VP of Marketing with the Nebraska Medical Center, on how marketers can approach the challenges of reform.

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Introducing the next generation of CRM for population health

At CPM, we’ve been watching the changes in healthcare closely. We wanted to make sure our system offered you what you need for reform and all the changes coming with it. So, after months of research, conversations and all sorts of high-tech development, we’re excited to introduce the next generation of CRM — optimized for population health management.

Here’s a quick guide to the changes and what they mean for you. Follow up with us to learn more.

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Educating about health risks =
Smart marketing

One size doesn’t fit all. Especially when it comes to healthcare marketing. Based on age, family, health history and lots of other factors, people need communications that speak just to them. It’s the best way to move them to action to better their health. Want to learn more about personalizing your campaigns? Our 5-part series dives into the ways CRM helps you get personalToday’s post covers predictive modeling.

Predict current and future health needs
As part of our CRM system, we created our own predictive models. For non-techies, that means high-tech ways to assess likelihood for health risks among patients and non-patients. By predicting health needs, hospitals can design personalized communications to educate about health risk and develop long-term programs for care management.

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5 ways to get personal with your healthcare communications

One size doesn’t fit all. Especially when it comes to healthcare marketing. Based on age, family, health history and lots of other factors, people need communications that speak just to them. It’s the best way to move them to action to better their health. Want to learn more about personalizing your campaigns? You’re in luck. Our new 5-part series dives into the ways CRM helps you get personal. First up? Demographic targeting.

Who’s who matters
Demographic segmentation has been in marketers’ toolbelts for years. But with CRM, you can go beyond demographic profiles to speaking one-to-one with each individual. Here are a few of the ways you can version your campaigns through demographics:

Age & Gender
A person’s health risk varies throughout their life. And, at all ages, men and women have very different health needs. In order to share a message that resonates with the person, it’s key to version campaigns by age and gender. The message, image and call to actions will be different based on the recipient, like in this heart campaign below.

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OMG: Texting ER wait times as a differentiator

Let’s be honest, these days our smartphones are our constant companions. In a recent study, 38% of adults admitted they’re highly addicted to their phones. As healthcare communicators, stats like this make us wonder: How can we reach patients through their phones to effectively communicate information and make their lives easier?

This month, our webinar showcases an innovative way that HCA-Midwest is harnessing the power of smartphones to get people up-to-date information at a time when they need it most — in an emergency.

August 17, 2011
OMG: Texting ER wait times as a differentiator

(11 a.m. PT / 12 p.m. MT / 1 p.m. CT / 2 p.m. ET)

Is your ER department the welcome center of your hospital? Want it to be more user-friendly and a differentiator in the market? Learn how HCA-Midwest deployed a system-wide ER initiative driven by CRM and media — with a “text for ER wait times” call to action that increased revenue and results.

Register for the Webinar today and we’ll send you a reminder straight to your inbox.